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PURCHASING AND RETURNS POLICY

1.- Shipping costs and delivery times

  • Mainland ground shipping, with delivery within 24/48 hours, €5.50 VAT included. Free shipping on orders over €150.
  • Shipments outside the Mainland: please contact us for shipping costs. Costs will be calculated according to the destination, weight, volume and characteristics of the order.

2.- Geographical delivery area.

  • Mainland Spain and EU (Shipments outside the Mainland: please contact us for shipping costs)

3.- Exchanges and returns.

3.1. Right of withdrawal

In accordance with current consumer and user protection regulations, the customer has a period of 14 calendar days from receipt of the order to withdraw from the purchase, without having to provide a reason, provided that the product meets the conditions established in this policy.

To exercise the right of withdrawal, the customer must communicate their decision through the contact channel available on our website (email), indicating the order number and the products they wish to return.

3.2. Conditions for returning cosmetic products.

For reasons of hygiene, safety and health protection, cosmetic products must be returned:

  • Unopened.
  • Unused and unhandled.
  • With the security seal or packaging intact.
  • In suitable condition for subsequent resale.
  • Returns of cosmetic products that have been opened, unsealed or used will not be accepted.

3.3. Defective products or incorrect orders

  • If the product received is defective, has been damaged during transport or does not correspond to the product ordered, the customer must contact us as soon as possible, indicating the order number and, where necessary, providing photographs of the product and/or packaging.
  • Once the issue has been verified, the customer will be offered the appropriate solution in accordance with applicable regulations, including, where appropriate, replacement of the product or a refund.

3.4. Return shipping costs

  • When the return is made at the customer’s request in exercise of the right of withdrawal, the direct return shipping costs will be borne by the customer, unless expressly stated otherwise.
  • When the return is due to a defective product, damage during transport or an error attributable to our company, the corresponding costs will be borne by our company.

4.- Payment methods, (excluding the financing options shown on the website.)

In our online store, you can pay for your orders quickly, securely and conveniently using the following methods:

  • Credit or debit card (Redsys): secure payment through the Redsys payment platform.
  • PayPal: make your payment quickly and securely through your PayPal account.
  • Bank transfer: you can make payment by bank transfer. The details required to make the transfer will be shown during the purchase process.

All payments are processed through secure systems and payment information is treated confidentially.

Important: the order will be processed once payment has been successfully confirmed. In the case of bank transfers, preparation and shipment of the order will be subject to receipt or confirmation of the payment amount.

• For questions and inquiries, you can fill out the form found at this link.